Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Hoax Information on Social Media
- New
20/03/2020
IMPORTANT MESSAGE: An INCORRECT post is currently circulating on Facebook that says all COPD and Asthma patients can get a “Rescue Pack” from their GP surgery containing a short supply of steroids and antibiotics. THIS INFORMATION IS WRONG an Read more
Letter to Patients re Coronavirus
- New
17/03/2020
Dear Patients We are working hard at Mitcheldean Surgery to be ready for the Coronavirus epidemic. We are taking a proactive approach to how we see patients; after telephone triage you may be contacted by a GP or Nurse who will discuss your n Read more
Appointment Triage
- New
17/03/2020
We are currently operating a total triage service for appointments. When you call for an appointment you may be offered a telephone call from the doctor in the first instance. If the doctor then feels it is necessary for you to be seen face to fa Read more
GP Letters for Travel Cancellation
- New
10/03/2020
CORONAVIRUS (COVID-19) In line with guidance from the British Medical Association, we regret to advise that we are unable to provide GP letters or complete travel cancellation forms for those patients with pre-arranged holiday plans who choose not t Read more
Our Latest Newsletter!
24/02/2020
Diabetic Eye Screening
10/02/2020
IMPORTANT PATIENT INFORMATION
- New
10/02/2020
Updated 27.03.2020 Read more
Our Latest Newsletter!
17/12/2019
Baby News!
09/12/2019
FLU 2020
11/09/2019
Fit for the Future Engagement
03/09/2019
Surgery Closures 2019
07/06/2019
Improved Access Appointments
07/06/2019
Hay Fever
29/04/2019
New Patients
12/01/2019

IMPORTANT MESSAGE:

Mitcheldean Surgery

CQC Inspected and Rated
Good

We are currently CLOSED.

Mitcheldean Surgery

News

IMPORTANT MESSAGE:

Mitcheldean Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Mitcheldean Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):