Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- fill out a repeat prescriptions request form
Dispensary
For more information about our dispensary please visit our dispensary page.
Collecting your prescription
You can usually collect your prescription 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Pharmacy first
Are you suffering from a minor ailment? If yes, visit your pharmacy first
You don’t need to make an appointment to see your doctor or visit an emergency service if you are suffering from many common conditions. You can get advice and treatment from your local pharmacist, and in many cases treatment will be free.
Think pharmacy first
Pharmacy first minor ailments is a service being offered by community pharmacies. It means that you can get advice and NHS funded medicines for common, less serious illnesses from a community pharmacist without having to make an appointment with your GP to obtain a prescription or visit a hospital.
If you don’t normally pay for NHS prescriptions, any medicines supplied to you under the Pharmacy First scheme will be free. And if you do usually pay for your prescriptions, the cost of the medicine should be much less than the current prescription charge.
Your pharmacist is a qualified health professional who can help you with your health problems. Anything you discuss with your pharmacist will be confidential and they will offer you a private space to talk about your symptoms.
What about babies and children?
Your pharmacist can provide treatment for babies and children cor certain common conditions such as nappy rash, colic, teething, mouth ulcers and head lice. A full range of conditions is listed below.
Some medicines can only be given to younger children on prescription , and sometimes the pharmacist may need to see your child to make sure the right treatment or advice is given to you may be asked to bring the child in.
Can I go to any pharmacy?
All pharmacies will offer you advice and appropriate treatment for the symptoms listed overleaf, with most pharmacies participating in the scheme to provide certain medicines at NHS expense. If your pharmacy is not participating in this scheme, they will be able to advice you of the nearest participating pharmacy.
What should I do if my symptoms persist?
If your symptoms persist, you should seek further advice from your pharmacist or your GP. Bring any medication you have been using with you.
If you have the following symptoms, go straight to your pharmacy and ask to speak to your pharmacist:
| Symptoms | Acne – Mild Acute Sore Throat Athlete’s Foot Burns or Scalds – Minor Cold Sores (No Acyclovir) Colic (infant) Conjunctivitis Constipation (infrequent) – Adult Coughs & Colds and Nasal Congestion Cradle Cap (Seborrhoeic Dermatitis – Infants) Cystitis – Mild Dandruff Dental Caries – Prevention of Dermatitis – Mild Diarrhoea – Adult Dry Skin – Mild Ear Wax Eyes (dry or tired) Haemorrhoids (Piles) Hay Fever (mild/moderate) | Head Lice Hyperhidrosis (excessive sweating) Indigestion & Heartburn Insect Bites & Stings Mouth Ulcers Nappy Rash Pain associated with Minor Conditions (aches and sprains, headache, back or period pain) Ringworm Skin – mild dryness Sore throat (lozenges or sprays) Sun Protection Sunburn Threadworms Thrush – Oral Toothache/Teething Toothpaste (high fluoride) Travel Sickness Verrucas Vitamins & Minerals Warts |
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